RETURNS & EXCHANGES POLICY

Stylist Wardrobe hope you love your new purchase.  If not, we will happily accept your return for store credit or a refund subject to the conditions below.  Your item(s) can be returned within 14 days of receipt, provided they are unused and in their original condition.  If you wish to exchange your item, we can offer an exchange in the form of store credit.  Where applicable, promotional codes or valid offers applied on orders will be honoured for store credit.

Sale items can be returned for store credit but are not eligible for refunds, unless the item/s received are faulty or not as ordered.  If a full-priced item has a promotional code applied to it, it can still be returned for a refund unless specified under the terms of the promotion.  Items purchased with store credit can be returned for store credit only, including full-priced items.  In the absence of any fault or error, items that are purchased as Final Sale cannot be returned.

Please note that store credit expires 6 months from the date of issue and any credit remaining at the time of expiry will no longer be available to use.

If you believe your item is faulty, please contact Stylist Wardrobe at support@stylistwardrobe.com.au prior to sending it back.

All returns or exchanges must be posted to below address with a copy of our returns form, please click here.

STYLIST WARDROBE
PO BOX 272
PARKWOOD  WA  6147

Return postage costs are at your expense unless your items are faulty or incorrect.  If this is the case, please contact Stylist Wardrobe at support@stylistwardrobe.com.au prior to sending your item(s) back to us so we can assist you.

Returns will be accepted subject to the following conditions:

  • Items are returned to Stylist Wardrobe within 14 days of receipt.
  • Items are in original condition, with all tags intact. Items soiled with make-up, dirt, food, tanning products or similar will not be accepted.
  • Laundered items will not be accepted.
  • Eyewear are accompanied by their original box or case.
  • Please note that, in the absence of any fault, returns are not available for any earrings, due to hygiene reasons.

To download a copy of our returns form, please click here

Faulty items:

If you believe your item is faulty, please contact Stylist Wardrobe at support@stylistwardrobe.com.au prior to sending it back.

We cannot accept liability for an item until it is returned and has been confirmed as faulty by our garment technicians.

What defines faulty?

  • Manufacturing faults
  • Goods that have been wrongly described
  • Goods that are different to the goods that you ordered
  • Goods that do not do what they are supposed to do
  • Goods that have defects that were not obvious or that we did not bring to your attention

 

Afterpay

Afterpay is only available for orders shipped within Australia at this time.  Afterpay orders are subject to standard Stylist Wardrobe returns policy: no refunds or exchanges are available on sale items or items purchased using a promotion that specifies no refunds or exchanges.

For sale items or items purchased under such promotions, Afterpay purchases can be returned for store credit only.  In these instances, and for any other Afterpay orders returned for store credit, Stylist Wardrobe will issue a credit upon receipt of your return and you will still be required to fulfil your payments via Afterpay.

If you still have questions about our returns policy, feel free to email Stylist Wardrobe at support@stylistwardrobe.com.au